The Terms and Conditions govern the use of this website (www.bluehorizonprints.com.au) any other URL’s offering the same service for example www.beyondaword.com.au, www.tramscrolls.com.au and any dealings with Blue Horizon Prints, 4/17 Palmerston Avenue, Bronte, NSW, 2024
By placing an order with Canvas Prints Australia whether by this website, email, telephone or post you are agreeing to our Terms and Conditions. The following terms and conditions have been put into place in order to protect the interests of our customers and our business.
WhileCanvas Prints Australia has taken meticulous care in preparing the information for this site, it cannot be held liable for any errors or omissions contained. Every effort is made to keep the site updated however information can change without notice therefore Blue Horizon Prints does not guarantee the accuracy of any information on the website, this includes any information provided by third parties.
This website and any information provided by lue Horizon Printing is subject to copyright.
Unless otherwise stated all material is copyright by Blue Horizon Printing. All rights reserved. This website and its contents shall not be reproduced in whole or in part without the specific written permission of Blue Horizon Printing.
When you the ‘purchaser’ submit an image whether by uploading onto the website, email or post ‘you’ have confirmed that ‘you’ have the rights or obtained the relevant written permission for the image in accordance with Australian and international Copyright Legislation and that we at blue Horizon Printing cannot accept any responsibility or liability for any legal action that may arise. Images available on our gallery are used under formal licence agreements with their provider or submitting artist.
Every effort is made to reproduce colours accurately, matching as closely as we can to your image supplied, as viewed on a colour calibrated monitor. In accepting our Terms and Conditions our customers take on the understanding that discrepancies can occur when viewing images on un-calibrated monitors. Colour representation can differ from one monitor to another as can viewing the same image on your camera LCD monitor or a print.
Customer Satisfaction Policy / Returns policy
We offer a full customer satisfaction policy for our customers, if they are not happy with the product due to the product being faulty or damaged or any other issues with the quality we will replace the canvas prints or if necessary offer a full refund. This policy is limited to individual customers and doesn’t extend to wholesale customers or customers purchasing more than $1000 value of canvas prints or related products. These cases will be assessed on a case by case basis.
All artwork is printed to order, therefore unless the product is faulty, the artwork is non-refundable. We are not an art gallery and we do not hold inventory of stock. In the case of an error in ordering or a ‘change of mind’, after the product has been printed, we will review each order on a case by case basis, and if deemed appropriate we will look at ‘at cost’ replacements whereby we can send an alternate product as a replacement if required, if the cost of the replacement is covered.
Shipping Delays (Covid19 related delays)
As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed will we do everything possible to ensure a speedy delivery.
You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
We are unable to change the delivery address once an order has been shipped, and at this stage, it becomes the responsibility of the customer to ensure they receive the order or place a new order.
Canvas Prints Australia can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $20 to reship your order.
If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $20 reshipment fee.
You acknowledge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
You acknowledge that Canvas Prints Australia do not offer compensation for shipping delays, for both normal and express shipping Items destined for some countries may attract customs charges. You the customer acknowledge you have sole responsibility in paying these fees. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation
We collect personal information about you but NEVER disclose that information to any other entity, except for the purposes of supplying the goods and services to you.
If you have any questions or concerns about the Terms and Conditions above, please contact us at [email protected]